To the Kuntsevsky District Court of Moscow Plaintiff: ...
Respondent: PAO
MGTS 119991 Moscow st. B. Ordynka
25, building 1.
Claim price:
non-property claim
STATEMENT OF CLAIM for compulsion to fulfill the contract for the provision of telematic communication services.
On June 13, 2017, an Agreement was concluded between me and the defendant to the contract for the provision of communication services No. 530188-1 / 1980 on the provision of local telephone services at a time-based rate of 205 rubles / month and telematic communication “Internet PON 80Mbps + TV” 299 rub/month for an indefinite period. A copy of the Agreement is attached.
June 07, 2018 in accordance with Article 161 of the Code of Civil Procedure and clause 13.2. The procedure for the provision of communication services by e-mail [email protected] A single invoice for May 2018 was received in the amount of 641 rubles. 36 kop. and notification of the offer to pay the tariff "Internet PON80 Mbps + TV" 399 rubles / month. Copy attached.
On June 09, 2018, I sent a written refusal to accept the offer and perform conclusive actions to the respondent's email address [email protected] specified in the details on the PJSC MGTS website for applications from individuals. A copy of the refusal and a printout of the departure are attached.
On June 13, 2018, I paid the Unified invoice for May 2018 in the amount of 541 rubles. 36 kop. At the same time, the refusal to perform conclusive actions in the amount of 100 rubles. the defendant counted as non-payment under the Agreement and the debt "- 100 rubles". A copy of the Single Invoice and a copy of the payment are attached. Thus, PJSC MGTS provided a service, the quality of which does not comply with the Agreement and violated Art. 4 of the Consumer Protection Act, sub. b Clause 26 of Decree of the Government of the Russian Federation of September 10, 2007 No. 575 “On Approval of the Rules for the Provision of Telematic Communication Services”, clause 10.1 of the Contract / Agreement, clause 13.2. Procedure for the provision of communication services.
June 15, 2018 in accordance with Art. 29 of the Law "On Protection of Consumer Rights" and in accordance with paragraph 29 and paragraph 31 of the Decree of the Government of the Russian Federation of September 10, 2007 No. 575 "On Approval of the Rules for the Provision of Telematic Communication Services", the subscriber has the right to refuse to pay for telematic communication services that are not provided contract and provided to him without his consent, I sent a written claim with a requirement to provide telematic communication services in accordance with the Agreement at the tariff "Internet PON 80 Mbit / s + TV" at a tariff of 299 rubles. per month. A copy of the claim and a printout of the shipment are attached.
On June 18, 2018, in a response, PJSC MGTS reported that the increase in tariff and speed was made at the initiative of PJSC MGTS. These actions of the operator are regulated by clause 51 of Decree of the Government of the Russian Federation of September 10, 2007 No. 575 “On Approval of the Rules for the Provision of Telematic Communication Services” and are payable by the party on whose initiative the changes were made to the contract, i.e., the defendant.
A copy of the answer is attached.
Mobile phones are successfully replacing home lines from the service market. If you hardly use a landline phone, you can refuse it at any time. How to do it? You will find the answer to this question in this article.
Should I turn off my home phone now?
With the development of cellular communications, landlines have become less popular. This trend is connected with the convenience of mobile gadgets and the inexpensive cost of communication services. Almost no one uses home phones in recent years.
Companies offer favorable conditions for making calls between subscribers belonging to the same operator, and international negotiations are easier to conduct via skype.
Turn off the landline phone or not - the decision is entirely up to you. Whereas with a smartphone you pay for the time you actually talk, a home phone requires a monthly fixed fee. It is worth refusing this service if you rarely make calls using it.
Where to turn off your home phone?
Disabling the landline phone is handled by the company that installed it. In other words, the telecom operator providing you with the service.
The user has the right:
- completely abandon your home phone;
- temporarily block the provision of services (for example, during a long departure).
When blocking, communication services are not charged, and the phone does not work until the user contacts the operator again.
In this case, the blocking time is not limited. In this case, the user just needs to contact the desired company and leave.
How do I make a request to turn off my home phone?
Refusal from a landline phone is carried out at the request of the person in whose name the contract for the provision of communication services was originally executed. Before submitting a request, it is recommended to contact the representatives of the company and clarify the possibility of deactivation.
In some cases, the phone is inextricably linked to other connected services (such as the Internet). If, when the home phone is disconnected, other telecommunication services are simultaneously disconnected, the user has the right to conclude a new contract for the provision of only the Internet and / or cable television.
In the text of the application, it is important to indicate:
- surname, name and patronymic of the citizen for whom the contract for the provision of services is drawn up;
- his date of birth and passport details;
- the address where the phone is connected;
- contract number and date of execution;
- phone number to be disconnected.
You can make an application to turn off your home phone in a free form or fill out a standard form provided by a company employee.
The reasons why you decided to refuse this service are not required to be indicated in the text of the request. If you have no debt for using the phone, there should be no problems with terminating the contract.
What documents are required?
To terminate the contract, the user must provide a completed application form, their own passport and its photocopy, as well as the original and a copy of the contract for the provision of services.
If a citizen acts through a representative, you will also need a power of attorney certified by a notary.
The contract for the installation of a landline telephone may be lost if it was concluded many years ago. If you can’t find the document, contact the company’s office with the passport of the person in whose name the contract was drawn up. In this case, there should be no problems.
How to disconnect your home phone from Rostelecom?
The process of opting out of using a home line at Rostelecom is quite simple. It is enough to issue a request to terminate the contract for the supply of services or only to turn off the fixed telephone (if possible without turning off other telecommunication services).
There are two ways to submit a completed request form to the telecom operator's office:
- by registered mail with a description of the attachment and a notice of receipt;
- when a personal visit to the branch of the company by the user himself or his legal representative (in the latter case, a notarized power of attorney is required).
The application must be completed by hand. The printed version is allowed in the case of the personal presence of a citizen in the office of the company. Only a citizen who has concluded an agreement with a telecom operator is able to refuse the service.
If the office is contacted, for example, by the user's spouse, the termination of the contract will be denied. The exception is the presence of a notarized power of attorney issued in the name of the spouse.
How to disconnect your home phone from MGTS?
You can apply with this company at any sales and customer service center. The procedure is slightly different from that described above.
In order to avoid any problems with disconnection, it is recommended to personally visit the office of the telecom operator with all the necessary documents.
In some cases, employees require the presentation of title papers for a dwelling in which a landline telephone is installed. However, in most cases, it is enough to have a contract for the provision of services, a passport and a completed application form on hand.
How to turn off your home phone via the Internet?
This service is not provided by all companies. For example, disconnecting a home phone from Rostelecom through the official website of the telecom operator is currently impossible.
A citizen is able to refuse to use a fixed line only by personally contacting the company's office or by sending an application by registered mail with acknowledgment of receipt.
For example, the Dom.ru company provides the ability to turn off the home line not only when contacting the office in person, but also by phone or after submitting an application in an online chat on the official website (https://domru.ru/).
Already three times I have addressed you with claims in writing with a description of what happened (the originals are in the claims department). I appeal once again. I have not received a response to a single claim in writing from MGTS, in accordance with clause 7.2 of the Agreement for the provision of Internet access services. In an oral conversation with the employees of the claims department after my third appeal dated May 24, 2013, an agreement was reached on the possible repayment of the debt being changed to me in installments, in installments (despite my categorical disagreement with the vile situation that arose, in which I found myself extreme). After that, as far as possible, I assumed the declared debt, but nevertheless, my home phone was turned off three times, for which I pay properly on the bill and on time, and I also receive SMS on my mobile phone with a warning about enforcement.
Forms of standard documents
Having collected all the necessary documents and the passport of a relative, we (daughter and grandson) headed to the three-time damned office. After standing in line for 1.5 hours, we finally got to the consultant. Explained the situation from scratch. So far, without unnecessary emotions.
After a long pause and viewing the system, the girl answered us - "everything is fine, the recalculation has been done, your balance is positive, you just don't see it." The balance turned out to be positive, in the amount of 270 rubles.
However, taking into account the recalculation, the account should have had an amount clearly larger than it was. Let's start digging further. An office employee, having received copies of statements from us and punching them through the database, stuns us with the following news: 1.
The first application was rejected by the claims department due to a filling error. This mistake was made by an employee of the MGTS office. The result of the refusal, the client did not bother to inform.2.
The second application was also rejected.
OAO MGTS quality line
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Sample application form in PAO MGTS
I admit it is possible that your organization is so large and quite calmly chooses who becomes its subscriber and who does not. Please openly provide information of the form: COMPANY MGTS WEDGE. and temporary respectable citizens, and most importantly negative emotions.
Attention
Separately, I would like to draw attention to those super tricks (mean deeds) that specialists resort to, but let this remain in the piggy bank of this "ORGANIZATION". If there are people with a conscience left in this institution, then for detailed data, my number is 8-926-282-20-48.
The desire is very simple: AGREE ON THE DATE OF ARRIVAL and FINALLY CONNECT THE INTERNET. PS: I didn't check the grammar. there will be a desire to expand the post.
Example of a letter to a telephone exchange
Important
My patience is already bursting, what a disgrace I spent the whole day waiting for the master who did not even deign to call back and apologize that he was delayed so he did not even come. When you call them on the phone, they are rude and hang up. We hoped that your services were good, but it turned out to be even worse than we had.
I demand that steps be taken to clarify my complaint. In 2006 Received an apartment to replace the demolished five-story building. Preobrazhensky T / U number could not be translated. As a result, having squeezed 680 rubles out of us, they installed AVU! I forgot what it is! They tearfully promised to fix everything within six months. For 6 and a half years we have been paying for a number on paper! Patience has run out! On weekends I'm going to refuse MGTS services.
sea operators. I'll set up an IP device. And the definition is free and a bunch of extras. services.
Mgts - claims department [invalid]
MGTS does not even consider it necessary to give a written answer, to somehow respond to the problem. According to clause 5.4 of the Agreement for the provision of Internet access services, the Operator undertakes, at the request of the Subscriber, to eliminate the malfunctions that have arisen through the fault of the Operator that prevent the use of the service within 10 days, and also, in accordance with clause 5.7, the Operator is obliged to notify the Subscriber at least 24 hours in advance about the works related to the replacement of equipment, software, caused by the need to maintain the operability and development of the Operator's technical means ... which was not done! As a result of the downloads on the MGTS server itself, there were repeated failures in the Internet and the loss of settings on my computer, which was confirmed by the support staff of your organization (conversations are recorded).
Question 26510 how do I write a letter of complaint to the MGTS addressed to the general
In this regard, in order to legally comply with the requirements for the protection and maintenance of communication lines, we ask you to restore the junction box by placing it on the territory of our production base (St. V, vl. 35, building 1), and lay the cable to the box. We ask you to carry out all work, including materials, at the expense of MGTS OJSC, since the territory on which, according to the data, the box is installed, is not accountable to us, does not belong to us, and the delimitation act cannot have legal force.
Deputy Head of the Cable Shop G.N.A. (t. 000-00-00) and lead engineer P V.M. (t. 000-00-00) claim that we must restore the junction box at our own expense. We consider this illegal and inconsistent with the law. We cannot be responsible for territory that does not belong to us.
Complaints about MGTS
The problems created by me, through no fault of my own, are paid for by me, and even in double size!!! Self service? SUPER! OJSC MGTS, not fulfilling its contractual obligations, requires the fulfillment of obligations from the Subscriber, and threatening to sue! Reviews on the Internet about the activities of MGTS, to put it mildly, are not pleasant, sheer negativity. As I understand it, this is not important for MGTS. The company is not interested in the opinion of customers, is it not ashamed of the quality of service, is it not interested in the prestige of such a large organization? You can't get through to the head or his deputies under any pretext, no phones, no reception hours - everything is incognito.
A State within a State? I would like to draw your attention once again to the fact that as a result of your service, with the participation of a master fraudster, by suppressing me morally, I was put into a huge debt.
Subject: complaint against MGTS
I call on all the offended and offended: Ignore idlers !!! We will pay those who work, and not those who generally "put" on us. The Soviet era is over. May the best man win!!! Hello. Dear participants in the discussion, if you need help, or have questions about servicing at MGTS, write to , indicating the MGTS number, contact number and a link to this post. We will try to help. Sincerely, MGTS OJSC I have a big problem with MGTS PJSC. Illegal withdrawal of money. Tell us to write to YOU at the same address? Answer me / It's very frustrating how your organization works, I have never met a more terrible service until now.
OAO mgts - claim
I came to your office on Bagrationovsky, they accepted my application for the 17th, 12th, 12th departure of the fitter to replace the wiring, I paid for it. The master was supposed to come to me from 9-13, as the young man told me, but unfortunately, when the time came, no one called me.
I called back and was told that there was no such application, let's duplicate it for you, we did it well at 19, 12, 12 the same time, the master calls back and says that he will not be able to come to me at the specified time, offers to reschedule the application to the next day and makes a note that exactly until 13:00 the master will be with me. I'm taking time off from work for the third time. The third day came, no one called me, I called, they again told me that the master would not have time for me before 13:00.
When visiting him, a private security call occurs and the telephone stops working. And this is somehow surprising because there was no need for his appearance, and even more so, we did not want his intervention to lead to a loss of telephone communication and an unscheduled police visit. Once again, referring to to the call center, we ask your employee to appear today (06.12) at the earliest possible time, but unfortunately our requests were not heard. Please look into this situation, and as soon as possible, because for 2 days we have not only had a city communications, but we cannot use the services of VO. Since I believe that the situation in which my family finds itself is caused by an unskilled approach to contacting buyers in your company, I will attribute all possible financial losses to your account. I am waiting for your answer. Konyakhin Mikhail. 8-916-413-03-99.
They connected it, the phone does not work correctly after that. Since the 30th, I have left an application, to which no one has answered to this day, and I, in turn, continue to get the wrong numbers !!! while they take money from calls to my mobile. The operator, during the initial application, cannot connect two words at all and make specifics on my question. I am 100 years old and I DO NOT NEED TV from MGTS !!! do not disgrace yourself. There are certain deadlines for reviewing and troubleshooting problems that you have long been out of. I completely agree, we have the same claim! I received a call about the MGTS employees with information that the fiber optic was replaced in our house and they need to come to my apartment to change the wires.
I consider it indecent to describe all those emotions that I had to experience through your fault, but I hope I won’t have to meet such notorious “workers” and fabulous “specialists”, you don’t need to deal with and what is happening in your “organization” simply does not fit in what norms, both moral and, apparently, legal. Now, in fact: on December 7, 2012, we contacted you to connect to the Internet (number 499-235-79-30), the Internet is still not connected. It is not possible to see a specialist from your organization even after repeated requests, clarifications, trials and promises on your part. If you are unable to provide services properly, then do not engage in this type of activity. Why are you torturing people by essentially imposing services, and subsequently unable to fulfill their obligations to connect them.
OAO MGTS quality line
My patience is already bursting, what a disgrace I spent the whole day waiting for the master who did not even deign to call back and apologize that he was delayed so he did not even come. When you call them on the phone, they are rude and hang up. We hoped that your services were good, but it turned out to be even worse than we had. I demand that steps be taken to clarify my complaint.
In 2006 Received an apartment to replace the demolished five-story building. Preobrazhensky T / U number could not be translated. As a result, having squeezed 680 rubles out of us, they installed AVU! I forgot what it is! They tearfully promised to fix everything within six months. For 6 and a half years we have been paying for a number on paper! Patience has run out! On weekends I'm going to refuse MGTS services.
sea operators. I'll set up an IP device. And the definition is free and a bunch of extras. services.
Ask a Question
With deep disrespect and hatred, forced your client Alexander. They transferred it to fiber optic, it worked and broke down. I filed an application number 220427 (tel. 495 4444537), they promised the arrival of the master every 2 days, every time there were calls, the dispatcher did not know why the master did not come, the next application after 2 days, the master deigned to appear only on Monday 02/11/2013. Welding was scheduled for Wednesday, wait. Today they called, the master came, without anything and as if for the first time?! !!! And why do we need dispatchers who don’t know anything and can’t connect with anyone. We have 2 weeks of a non-working phone, constant calls from a cell phone and waiting for 7 minutes. ) !!! Dear Alexander! We have the same garbage. All one to one.
Mgts - claims department [invalid]
I call on all the offended and offended: Ignore idlers !!! We will pay those who work, and not those who generally "put" on us. The Soviet era is over. May the best man win!!! Hello. Dear participants in the discussion, if you need help, or have questions about servicing at MGTS, write to , indicating the MGTS number, contact number and a link to this post. We will try to help. Sincerely, MGTS OJSC I have a big problem with MGTS PJSC.
Illegal withdrawal of money. Tell us to write to YOU at the same address? Answer me / It's very frustrating how your organization works, I have never met a more terrible service until now.
Are you a robot?
MGTS does not even consider it necessary to give a written answer, to somehow respond to the problem. According to clause 5.4 of the Agreement for the provision of Internet access services, the Operator undertakes, at the request of the Subscriber, to eliminate the malfunctions that have arisen through the fault of the Operator that prevent the use of the service within 10 days, and also, in accordance with clause 5.7, the Operator is obliged to notify the Subscriber at least 24 hours in advance about the works related to the replacement of equipment, software, caused by the need to maintain the operability and development of the Operator's technical means ... which was not done! As a result of the downloads on the MGTS server itself, there were repeated failures in the Internet and the loss of settings on my computer, which was confirmed by the support staff of your organization (conversations are recorded).
Turn off your home phone
I clarified how to terminate the contract - I received an answer that only when I personally came to their office. I decided to notify the termination of the contract on my part by mail. To do this, I sent a valuable letter with a list of attachments, the content of the letter is a statement of termination of the contract, the text is as follows: there and then from such and such, STATEMENT I, such and such, who is your subscriber, ask you to terminate the subscription agreement (personal account number such and such) for servicing telephone number of such and such, installed in a telephoned apartment at the address: such and such on the basis of paragraph 48 of the Decree of the Government of the Russian Federation of December 9, 2014.
1342 "On the procedure for the provision of telephone services" - "The subscriber has the right to unilaterally terminate the contract at any time, subject to payment for the rendered telephone services." Date, signature. The signature was not notarized.
Question 26510 how do I write a letter of complaint to the MGTS addressed to the general
Hello Michael. The answer to the post was provided to you here: http://www.spr.ru/php?id_tema=2314956. Sincerely, JSC "MGTS" took 10,000 rubles for connecting the Internet. 2 PENSIONERS don't know anything, they just brazenly deceived them and hang free services installation was September 07, 2012 STILL figure it out and no one wants to help. Please help me return the money Installed by Ivan from Mostelnet his mobile phone .8 9160394897 PEOPLE BE CAREFUL.Thank you in advance I already got your Internet.Take good money...And the quality is poor...Speed is low...Or the Internet disappears very often!!!I play online games..and here such garbage!!!More of these a couple of jambs ... and I will refuse your services !!! He used lime and did not know grief .. Your shit is not ... And now I will advise others not to connect your garbage ...
OAO mgts - claim
On paper (receipts) in the detail of accruals one amount is 402.92 rubles in Total payable - another 472.92 rubles. Phone operators 8 495 636 0 636 cannot explain, they claim that there is no debt. A claim was filed for the operation of the Internet and this service was disabled. Employees of the claims department contacted me, apologized, assured that my claim was taken into account and recalculation would be issued from November 2 (since the time there was no connection on the line, and not from the moment of application).
Recalculation not done. The call of the master is paid and on weekdays. Agreed. Spent a whole day at work. Nobody came. Who compensates for the costs of working time, waiting on the communication line with the operator for 54 minutes, 45 minutes, ...????? Nerves???? Unreasonable payments???? for what?????? Complaint. What a disgrace is happening to your service.
Write an open letter to the President
Already three times I have addressed you with claims in writing with a description of what happened (the originals are in the claims department). I appeal once again. I have not received a response to a single claim in writing from MGTS, in accordance with clause 7.2 of the Agreement for the provision of Internet access services. In an oral conversation with the employees of the claims department after my third appeal dated May 24, 2013, an agreement was reached on the possible repayment of the debt being changed to me in installments, in installments (despite my categorical disagreement with the vile situation that arose, in which I found myself extreme).
After that, as far as possible, I assumed the declared debt, but nevertheless, my home phone was turned off three times, for which I pay properly on the bill and on time, and I also receive SMS on my mobile phone with a warning about enforcement.
Termination of the contract with PJSC MGTS
The problems created by me, through no fault of my own, are paid for by me, and even in double size!!! Self service? SUPER! OJSC MGTS, not fulfilling its contractual obligations, requires the fulfillment of obligations from the Subscriber, and threatening to sue! Reviews on the Internet about the activities of MGTS, to put it mildly, are not pleasant, sheer negativity. As I understand it, this is not important for MGTS. The company is not interested in the opinion of customers, is it not ashamed of the quality of service, is it not interested in the prestige of such a large organization? You can't get through to the head or his deputies under any pretext, no phones, no reception hours - everything is incognito. A State within a State? I would like to draw your attention once again to the fact that as a result of your service, with the participation of a master fraudster, by suppressing me morally, I was put into a huge debt.
